Support

Last updated: 12 September 2026

Ask a question, request help with your account, or report a problem with Ascend. A person reads every message.

Email support

Write [email protected]. Include the email on your Ascend account and a short description of what you need. We typically reply within two business days.

What we can help with

Creating or signing in to an account, password reset, and two-factor authentication
Connecting or unlinking a brokerage, and read-only sync questions
Manual accounts, holdings, history, and net-worth numbers that look wrong
Ascend Pro billing, restore purchases, and App Store subscriptions
Personalized AI privacy choices, including turning data sharing with Anthropic, PBC off
Exporting or deleting your account

Before you write

Trust & Security — how Ascend protects access and connected data
AI Transparency — who receives AI data and how to opt out
Privacy Notice — what Ascend collects and who it is shared with
Terms of Service
Number Quality — how to read estimates and stale values

Privacy questions

For data-protection requests, write [email protected].

App Store subscriptions

Deleting your Ascend account does not cancel an App Store subscription. Manage or cancel Ascend Pro in Settings → Apple ID → Subscriptions, or ask us and we will point you to the right Apple screen.

See also Trust & Security and Privacy Notice.

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